Frequently Asked Questions
General Questions
Q: What services does KW Shoe Repair offer?
A: We specialize in premium shoe and boot repair services, including resoling, heel replacement, leather restoration, sneaker customization, and custom upgrades for brands like Red Wing and Blundstone.
Q: Where is KW Shoe Repair located?
A: We are located at 366 Zeller Dr, Kitchener, ON N2A 0A3, Canada.
Q: Do you work on all types of shoes?
A: Yes, we handle a wide range of footwear, including boots, dress shoes, sneakers, and specialty shoes. Contact us for specific inquiries.
Q: Do you offer sneaker customization?
A: Yes, we specialize in customizing sneakers with unique designs, materials, and features. Whether you want a fresh look or enhanced functionality, we can make your vision a reality.
Shipping Questions
Q: How do I ship my shoes for repair or customization?
A: Carefully package your shoes and ship them to our address. For detailed instructions, visit our "Ship to Us" page.
Q: Who pays for shipping?
A: Customers are responsible for shipping costs. For international clients, please label the package as “Used footwear for repair, no commercial value” to avoid additional charges.
Q: Do you accept international orders?
A: Yes, we accept orders from Canada, the U.S., and worldwide. Our streamlined shipping process ensures your shoes arrive safely and are returned promptly.
Q: How long does shipping take?
A: Shipping times vary based on your location. Within Canada and the U.S., standard shipping typically takes 3–7 business days. International shipping times depend on the carrier and destination.
Service Questions
Q: How long does the repair or customization process take?
A: Most repairs take about 2 weeks after we receive your shoes. Customizations and complex repairs may take additional time, depending on the requirements.
Q: Can I customize my sneakers during the repair process?
A: Absolutely! We can incorporate custom elements like new designs, colorways, materials, and functional upgrades. Share your ideas with us when placing your order.
Q: Do you restore worn sneakers?
A: Yes, we clean, restore, and revitalize worn sneakers using premium products and techniques, ensuring they look and feel like new.
Payment Questions
Q: What payment methods do you accept?
A: We accept major credit cards through our secure online checkout system.
Q: Do you offer refunds?
A: Due to the nature of custom repair and customization services, we do not offer refunds. However, if you’re unsatisfied with the service, please contact us, and we’ll work to make it right.
Care and Maintenance Questions
Q: How can I care for my repaired or customized shoes?
A: We recommend using Saphir premium leather and sneaker care products to clean and condition your footwear regularly. Check our website for product recommendations.
Q: Do you sell shoe care products?
A: Yes, we offer a curated selection of high-quality shoe care products on our website to help you maintain your footwear.